Schedule: Morning/evening flexible schedule based on client needs. Occasional weekends required.

About the Role

Parent Cooperative Community (PCC) is seeking an experienced Family Specialist to join our Wraparound team serving families in the El Dorado Hills/Sacramento County area.

This is an advanced direct-service position for someone with strong knowledge of Wraparound, trauma-informed and attachment-focused practice, and experience supporting families with complex or higher-acuity needs. The Family Specialist builds trusting relationships with families, coaches caregiver skill development, strengthens natural supports, and works collaboratively with the Child and Family Team and Wraparound Clinician.

Key Responsibilities

• Build authentic, strengths-based relationships with children, youth, caregivers, and families.
• Support family voice, choice, and participation throughout the Wraparound process.
• Coach caregivers in understanding and responding to challenging behaviors.
• Apply trauma-informed and attachment-focused approaches.
• Support crisis prevention, de-escalation, and individualized family strategies.
• Develop natural supports and meaningful school and community connections.
• Collaborate with the Child and Family Team and Wraparound Clinician.
• Maintain accurate and timely documentation.
• Participate in CFT meetings, case conferences, and quality improvement activities.

Qualifications

• Associate degree or higher in Psychology, child development, social work, or related field preferred: equivalent experience considered.
• 4+ years of experience working with children, youth, and families.
• Experience with Wraparound services and principles strongly preferred.
• Experience supporting children/youth and families with complex or higher-acuity needs.
• Knowledge of trauma-informed care, attachment-focused practice, and family-centered services.
• Experience with behavioral health, child welfare, schools, juvenile probation, or other child-serving systems preferred.
• Strong communication, problem-solving, organization, and caregiver coaching skills.
• Ability to remain calm and effective in high-stress situations.

Compensation & Benefits

Salaried position with a comprehensive benefits package, including:

• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid holidays
• PTO and sick leave
• Mileage reimbursement
• Employee perks program

Work Environment/ Schedule

This is a field-based role with services provided in homes, schools, communities, and other settings. Frequent local travel is required, with occasional evening and weekend availability based on family needs. Reliable transportation, a valid driver's license, registration, and insurance are required.

Flexible Schedule: Scheduling is structured around the needs and availability of the families served. Mon - Fri is typical, with occasional late afternoon/evening or weekend availability as needed.

Join PCC

If you are an experienced Family Specialist who understands the Wraparound model and is confident supporting families with complex needs, we invite you to apply.

Employment Type: Full-Time | Non-Exempt
Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.
Location: In-office, with travel between PCC locations

About PCC

Parent Cooperative Community (PCC) is a nonprofit organization dedicated to supporting adoptive families throughout California. Through our trauma-informed, high-fidelity Wraparound services, we partner with families and communities to help children and youth thrive. Our work depends on a collaborative team and reliable organizational support.

Position Overview

PCC is seeking a dependable, customer-focused IT Support Specialist to provide hands-on technical assistance and day-to-day support to employees across the organization.

This position is ideal for someone who enjoys solving technical problems, helping people, and making technology easier to use. You will serve as a go-to resource for staff experiencing technology issues, supporting Microsoft 365 applications, troubleshooting equipment, and helping maintain the systems and processes employees rely on every day.

Beyond technical troubleshooting, this role requires a strong service mindset. You will work directly with employees who have varying levels of technical experience, so patience, clear communication, professionalism, and follow-through are essential. The position also supports routine administrative and communication functions that help PCC operate efficiently.

We are looking for someone who takes initiative, approaches challenges with a positive attitude, and understands that excellent IT support starts with excellent customer service.

Duties & Responsibilities

Technical Support & Troubleshooting

• Provide day-to-day help desk support for computers, software, printers, email, connectivity, and other common technology issues.

• Troubleshoot technical problems, identify practical solutions, and escalate issues when additional support is needed.

• Assist employees with Microsoft 365 applications, including Outlook, Teams, and SharePoint.

• Set up and maintain computers, monitors, docking stations, software access, and related equipment.

• Assist with basic network troubleshooting, printer setup, and equipment maintenance.

• Support technology needs at PCC's Sacramento office and Woodland Retreat Center.

• Document technical issues, troubleshooting steps, and resolutions to support consistent service.

Customer Service & Employee Experience

• Serve as an approachable and reliable point of contact for employees seeking technical assistance.

• Listen to staff concerns, ask questions to understand the issue, and work toward timely resolutions.

• Explain technical information in clear, practical language to employees with different levels of technical knowledge.

• Maintain patience and professionalism when assisting employees who are frustrated or experiencing disruptions to their work.

• Communicate progress, set realistic expectations, and follow through on outstanding requests.

• Help employees become more confident using organizational technology and communication tools.

• Recognize when an issue requires escalation and ensure the employee understands the next steps.

Administrative & Operational Support

• Assist with mail and package sorting and distribution.

• Monitor PCC's general informational email inbox, identify messages without an assigned owner, and route communications to the appropriate person or department.

• Review incoming communications and forms to identify their general purpose and appropriate routing.

• Assist with technology inventory management and maintain organized records.

• Complete routine administrative tasks accurately and consistently while protecting confidential organizational information.

Qualifications

• Experience in IT support, help desk services, customer service, or a related field. Relevant hands-on technical experience or education may also be considered.

• Working knowledge of Windows computers, Microsoft 365, email, and common office technology.

• Strong interpersonal and customer service skills, including active listening, patience, and professional communication.

• Ability to explain technical concepts and troubleshooting steps to nontechnical users.

• Practical problem-solving skills and the ability to work through issues methodically.

• Strong organization, attention to detail, and the ability to manage competing priorities.

• A proactive approach to resolving issues, accepting responsibility, and following through on commitments.

• Ability to work independently while collaborating effectively with colleagues and leadership.

• Ability to travel between PCC locations as required.

Preferred

• CompTIA A+ certification or progress toward an entry-level IT certification.

• Experience supporting Microsoft 365, SharePoint, Teams, printers, and user accounts.

• Familiarity with basic networking, equipment inventory, and help desk documentation.

• Experience managing shared inboxes or routing administrative communications.

How You'll Make an Impact

Your work will help PCC employees stay connected, resolve technical barriers, and focus on supporting the families and communities we serve. By combining technical problem-solving with responsive, people-centered service, you'll help create a more productive and supportive workplace.

Equal Employment Opportunity

Parent Cooperative Community is an equal opportunity employer. We value a respectful, inclusive workplace and encourage qualified applicants from diverse backgrounds to apply.

Location/Service area: PCC Sacramento Office, travel to surrounding areas of West Sacramento and Butte County

Travel: Regular travel between client homes, community locations, and PCC office is essential part of the position.

Salary: $75,000 - $90,000, depending on qualifications, experience, & licensure

About Us
Parent Cooperative Community (PCC) is dedicated to empowering children, youth, and families through trauma-informed, strength-based services. We believe in collaboration, compassion, and helping families build lasting change through the Wraparound model of care.

Overview

The Wraparound Clinician provides clinical oversight and therapeutic support to children, youth, and families participating in High-Fidelity Wraparound services. This position collaborates with the Child and Family Team (CFT) to identify strengths and needs, develop individualized Plans of Care, support safety planning, and provide therapeutic interventions when clinically indicated.

PCC welcomes qualified associate/pre-licensed and fully licensed clinicians. Compensation is based on licensure, relevant clinical experience, and qualifications, with the upper end of the range intended for experienced, fully licensed clinicians.

Key Responsibilities

• Provide clinical oversight and therapeutic support within the High-Fidelity Wraparound model.
• Conduct assessments and identify family strengths, needs, and underlying concerns, including use of the Child and Adolescent Needs and Strengths (CANS) tool.
• Participate in Child and Family Teams (CFT) meetings and develop individualized Plans of Care.
• Develop and support individualized Wraparound Plans of Care.
• Promote family engagement and culturally responsive, strengths-based care.
• Participate in crisis de-escalation, safety planning, and coordinated responses to family needs.
• Provide individual or family therapy when clinically indicated.
• Maintain accurate clinical documentation and comply with applicable organizational and regulatory requirements.
• Collaborate with families, caregivers, colleagues, and community partners to support positive outcomes.
• Participate in ongoing training, clinical consultation, and quality improvement activities.

Required Qualifications

• Master’s degree in Social Work, Marriage & Family Therapy, Counseling, Psychology, or related field.
• Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), Licensed Practitioner of the Healing Arts (LPHA), equivalent clinical licensure, or an associate working toward licensure.
• Minimum of five years of clinical experience in mental health, social services, or a related field, consistent with PCC’s current job description.
• Understanding of Wraparound services, trauma-informed care, and in-home support models.
• Strong assessment, communication, collaboration, documentation, and crisis-response skills

Compensation and Benefits

Compensation based on licensure, relevant clinical experience, and qualifications. 

• Associate / Pre-licensed Clinicians: Proposed salary positioning of $75,000 for qualified candidates working toward independent licensure, based on relevant experience and qualifications.

• Experienced, Fully Licensed Clinicians: Compensation of up to $90,000 annually for experienced clinicians holding an independent clinical license and bringing strong relevant clinical expertise.

Benefits Include: 

• Comprehensive benefits: health, dental, vision, life insurance.
• 401K with company match.
• Paid holidays, PTO, and Sick Leave.
• PCC Access Perks.
• Opportunities for professional development

Work Environment

 This is a community-based role involving work with families, client homes, the office, and community locations. Travel between service locations is required. Occasional availability on weekends for monthly events or staff training. 

The typical schedule is Monday through Friday, 8:00 AM–5:30 PM. Additional evening availability and occasional weekend availability may be needed for monthly events, staff training, or program needs.

Why Join PCC?

• Make a meaningful difference in the lives of children, youth, and families.

• Join a collaborative, mission-driven team.

• Participate in ongoing training, consultation, and professional development.

• Contribute to individualized, family-centered services that support lasting change.

  
  

  PCC is an equal opportunity employer committed to fostering an inclusive and respectful workplace